Privacy Policy
Your privacy matters to us. Here we explain how we collect, use and protect your personal data.
Last updated: February 2026.
Data Controller
The data controller for personal data is Bojan Kuljić.
What personal data we collect
2.1. Data you provide directly
- Contact form — name, email address, company name, phone number and message
- Newsletter signup — email address
- Chatbot — messages you enter in the conversation with the AI assistant, and name and email address if you choose to forward the conversation to our team
2.2. Automatically collected data
- Analytics data — anonymous website visit data (Vercel Analytics) — only with your consent
- Third-party cookies — Google Maps may set cookies when you consent to display the map — only with your consent
Legal basis for processing
We process your personal data on the basis of:
- Your consent (Art. 6(1)(a) GDPR) — for newsletter signup, analytics cookies and third-party cookies
- Legitimate interest (Art. 6(1)(f) GDPR) — for responding to your inquiries via the contact form and chatbot
- Contract performance or pre-contractual measures (Art. 6(1)(b) GDPR) — when you contact us for business cooperation
Purpose of processing
We use your personal data exclusively for the following purposes:
- Responding to your inquiries and providing requested information
- Sending newsletters (only with your signup)
- Improving the user experience on the website
- Website visit analysis (anonymous, with consent)
Cookies
Our website uses cookies. On your first visit, you will see a cookie notice with the option to choose:
5.1. Essential cookies
Required for the website to function. They do not collect personal data and cannot be disabled. They include theme settings (light/dark mode) and cookie settings.
5.2. Analytics cookies
Used to understand how visitors use the website. We use Vercel Analytics which collects anonymous visit data. These cookies are only activated with your consent.
5.3. Third-party cookies
Google Maps may set cookies when you consent to display the embedded map on the "About us" page. These cookies are only activated with your consent.
You can change your cookie settings at any time by clearing your browser data (localStorage), after which the cookie notice will be shown again.
Sharing data with third parties
We may share your personal data with the following service providers:
All listed service providers process data in accordance with GDPR and applicable data processing agreements.
Data retention period
- Contact inquiries — we retain until the end of communication, at most 2 years
- Newsletter subscriptions — until you unsubscribe
- Chatbot conversations — we do not store permanently; conversations are used only to respond and optionally forward to the team via email
- Analytics data — anonymous, retained according to the service provider's rules (Vercel)
Your rights
Under the GDPR (General Data Protection Regulation), you have the following rights:
Right of access
request access to the personal data we process
Right to rectification
request correction of inaccurate data
Right to erasure
request deletion of your personal data
Right to restriction
request restriction of data processing
Right to data portability
request transfer of data in a machine-readable format
Right to object
lodge an objection to data processing
Withdrawal of consent
withdraw given consent at any time
To exercise any of these rights, contact us at info@knowit.hr.
Supervisory authority
If you believe that the processing of your personal data is not in compliance with the law, you have the right to lodge a complaint with the supervisory authority:
Data security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss or destruction. Our company is certified according to the ISO 27001 standard for information security management.
Privacy policy amendments
We reserve the right to amend this privacy policy. Any amendments will be published on this page with the updated date of the last amendment.
Have a question about data protection?
Contact our data controller for all privacy and personal data related questions.